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An open letter to Snapdeal!

February 20, 2016

Edited to add : I finally got the other half of the charger today (29th Feb). Thanks  people, for the support and encouragement.

Leo got his award and I got my charger; whatta day !

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Dear Snapdeal,

This is my first open letter to anybody and let me take this moment to thank you for providing me this wonderful opportunity. Don’t gloat yet; there are many more ‘thanks’ as you read on.

Thank you for teaching me what tolerance means when the whole country was confused with this term last year. Look Team Snapdeal, when somebody orders a laptop charger (Order no.11125320451, Jan 14 2016), he/she would normally expect the whole thing to arrive. Not once (Jan 21), not twice (Feb 5), but THRICE (Feb 18), you sent me only half my order, that is, half the charger. I still haven’t learnt the art of charging laptops with half the charger; they didn’t teach me this at school, NIIT or later in office, dammit!

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I really want to know what happened to the better half of my charger; this, I find, is as mysterious as the missing flight of Malaysia or the Bermuda triangle. I mean, how can somebody pack and send half the order thrice, inspite of multiple emails and follow up calls. Oh, btw, your customer care executives are a bunch of super intellectuals; they advised me to buy the rest of the charger from the market, and even this happened twice. They taught me what patience means. Tell me something, who in their sane mind will sell half the charger and if at all, I have to go to the market to get it, I wouldn’t have approached you guys in the first place. That said, I appreciate your replacement process; only if you showed the same dedication in delivering the order properly.

I am left with no other choice now but to approach consumer court; have never done it before and thanks in advance for the experience. It has never been about the money, it is about the trauma a customer faces while dealing with unprofessional teams like you and also, let me see if I could get justice (big word, I know!); I read your recent tussle with Mr. Nikhil Bansal, which just opened my eyes.

And, speaking of purchase, never ever will I come to you guys for anything, and that’s only because I do not have the reputation to do mistakes more than twice. Not that my small order would make any difference to you, but I shall ensure to tell anybody I get associated with to stay as far as possible from the blunder that is Snapdeal. Oh, I missed to include thanks in this para. Thanks for the realization!

Btw, who packs your stuffs? One helluva sadist this person should be to play this prank over and over again, until it turned out this humourless!

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People, please do share this. I am not asking Snapdeal to compensate me with a laptop, all I am asking for is the ‘rest of my order’; the other half is feeling naked, it seems!

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18 Comments leave one →
  1. February 20, 2016 11:26 am

    OMG !! This is why I hesitate so much to buy online…
    I had a book being swallowed on the way. Thankfully, Amazon gave me back my money through a coupon and asked me to order again. And then I got two copies of the same book…sigh…sometimes it just irritates.

    I hope you get your other half of the charger soon !! Romba thala vali ithellam !!

    • February 20, 2016 5:10 pm

      Temme about it ! Its like those guys arent getting tired being stupid ! 😛

  2. February 20, 2016 1:00 pm

    Oh no. .
    This is not good.. thankfully I don’t have to deal with snapdeal.
    I do hope you get the better half of the charger..

    All the best..

  3. February 20, 2016 4:05 pm

    I had a similar experience with a laptop stand and am still waiting for someone to pick it up. Bunch of nonsense people and cheats they are!!

    • February 20, 2016 5:12 pm

      I guess we have to get back to the age old way of purchasing things from the local market 😛

  4. Vinayak permalink
    February 20, 2016 4:27 pm

    Hi! Did you enquire or try to purchase elsewhere? When I bought a charger from the Dell showroom in Chennai, the guy opened the new charger package in front of me. This did not have the part of the charger which you claim to be missing. I was told this is how chargers are sold. I had to use the ‘missing’ part of the charger from my old one.

    • February 20, 2016 5:13 pm

      Oh, I did ask them. If you check the picture above, it says all those pieces delivered. Also, if thats the case, they wouldnt agree to replace it and listen patiently to all my complaints, na ?

  5. Ravi permalink
    February 21, 2016 4:10 am

    Haha may be you guys dont know original charger comes without that half. only Duplicate comes with other half. So ultimate you want duplicate piece sold as original

    • February 22, 2016 10:37 am

      Original or duplicate, when I ordered, it mentioned all the three components. When they delivered, they mentioned all the three components. When I complained those many times,they were apologetic which means they know they are at fault. I jus need my order in full shape

  6. February 21, 2016 1:04 pm

    This is annoying, agonizing and pretty much called for an open letter. You have been rather kind in being so patient till now.
    I hope the word reaches Snapdeal & your charger gets to meet it’s better half in real time.

    • February 22, 2016 10:45 am

      Thanks 🙂 It did reach snapdeal and they called me on sat…but the same old stuff….sir, we will look into it and let you know !

  7. February 21, 2016 3:58 pm

    You know what they say about a stupid enemy. You should do nothing. You should sit back, relax, and wait for them to self destruct.

    More power to u!

    • February 22, 2016 10:47 am

      LOL @ self destruct ! if this is their service, very soon then !

  8. Shashidharan permalink
    February 22, 2016 11:47 am

    You should have taken the advice from your Lil Uncle before placing the order with Snapdeal. Ab kya karen? Bhugatna hi padega.

    • February 22, 2016 8:41 pm

      lill uncle ??? you are 6 foot 😛 😛

      And, uncles are supposed to keep nephews well informed in advance! 🙂 :0

  9. February 23, 2016 7:48 pm

    Hi Vimal,

    In this case we deeply regret the inconvenience caused. Hope this issue is resolved. Do give us another opportunity to serve you better. Your feedback helps us grow and every mistake is an opportunity for us to learn and give a better experience to our customers.

    We want to take this opportunity to share with you our commitment to keep working towards providing you the best products and maximum savings while creating the best online shopping experience for you.

    Thanks!
    Team Snapdeal

    • February 29, 2016 5:58 pm

      I received it today ! finally ! updated the post too !

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