An open letter to Snapdeal!
Edited to add : I finally got the other half of the charger today (29th Feb). Thanks people, for the support and encouragement.
Leo got his award and I got my charger; whatta day !
This is my first open letter to anybody and let me take this moment to thank you for providing me this wonderful opportunity. Don’t gloat yet; there are many more ‘thanks’ as you read on.
Thank you for teaching me what tolerance means when the whole country was confused with this term last year. Look Team Snapdeal, when somebody orders a laptop charger (Order no.11125320451, Jan 14 2016), he/she would normally expect the whole thing to arrive. Not once (Jan 21), not twice (Feb 5), but THRICE (Feb 18), you sent me only half my order, that is, half the charger. I still haven’t learnt the art of charging laptops with half the charger; they didn’t teach me this at school, NIIT or later in office, dammit!
I really want to know what happened to the better half of my charger; this, I find, is as mysterious as the missing flight of Malaysia or the Bermuda triangle. I mean, how can somebody pack and send half the order thrice, inspite of multiple emails and follow up calls. Oh, btw, your customer care executives are a bunch of super intellectuals; they advised me to buy the rest of the charger from the market, and even this happened twice. They taught me what patience means. Tell me something, who in their sane mind will sell half the charger and if at all, I have to go to the market to get it, I wouldn’t have approached you guys in the first place. That said, I appreciate your replacement process; only if you showed the same dedication in delivering the order properly.
I am left with no other choice now but to approach consumer court; have never done it before and thanks in advance for the experience. It has never been about the money, it is about the trauma a customer faces while dealing with unprofessional teams like you and also, let me see if I could get justice (big word, I know!); I read your recent tussle with Mr. Nikhil Bansal, which just opened my eyes.
And, speaking of purchase, never ever will I come to you guys for anything, and that’s only because I do not have the reputation to do mistakes more than twice. Not that my small order would make any difference to you, but I shall ensure to tell anybody I get associated with to stay as far as possible from the blunder that is Snapdeal. Oh, I missed to include thanks in this para. Thanks for the realization!
Btw, who packs your stuffs? One helluva sadist this person should be to play this prank over and over again, until it turned out this humourless!
People, please do share this. I am not asking Snapdeal to compensate me with a laptop, all I am asking for is the ‘rest of my order’; the other half is feeling naked, it seems!